140 Bite-Sized Ideas to Deliver Quality in Every Project.
by Tanmay Vora
Most companies acknowledge the need for a good quality system in their organization. However, most of today’s quality initiatives are based on heavy-weight processes, models and metrics. At a time when the attention span of people is shrinking, how do you crystallize key ideas to simplify the process improvement journey?
‘#QUALITYtweet Book01‘ is a handy collection of 140 bite sized ideas on practical aspects of Quality Management with a focus on people, processes, and leadership. It offers interesting perspectives to build and enhance quality of products and services through effective people management, process improvement, and organization culture building.
This is a book you can read in 15 minutes, over and over again to gather alternative perspectives on different aspects of Quality. A very useful collection for business owners, top leaders, improvement experts, project managers, process managers and project teams to build a customer-oriented quality culture, to drive excellence, and provide superior customer value.
‘#QUALITYtweet Book01‘ is part of the THiNKaha series whose 100-page books contain 140 well-thought-out quotes (tweets/ahas).
Read about the AHAthat
“‘#QUALITYtweet Book01’ is provocative. It serves delicious, bite-sized morsels about human aspects of quality that will feed every manager’s success.”
Lisa Hanaberg @LisaHaneberg Business Author, Blogger, and Consultant
“‘#QUALITYtweet Book01’ focuses on quality in bite-sized nuggets of goodness a tweet at a time. These insights will leave you wanting more.”
Skip Angel @skipangel Agile Coach and Consultant
“Quality matters a LOT . . . for business, customers, and employees. Read ‘#QUALITYtweet Book01’ to jump-start your own quality movement!”
Phil Gerbyshak @philgerb Social Media Maximizer and Editor for Slacker Manager
“Not just wisdom regarding quality, but 140 opportunities for discussion, debate, and growth. May it be used in many staff meetings!”
Michael Wade @execupundit Consultant, Trainer, Author, and Blogger at Execupundit.com
#4 Mediocre people will rarely produce great quality, even with world-class processes.
#39 How NOT to deliver total quality: focus on quality of product without focusing on quality of relationship and communication.
#73 In a seemingly “messy” conflict lies an opportunity to improve something.
#101 Middle management is the glue that joins long-term organizational goals with short-term improvement actions.
# #130 Your workers watch you more than they listen to you. Action sets precedence.