Leveraging NetSuite & Your Mobile Device to Make More $$$


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Hardcover: 978-1-61699-261-3 1-61699-261-1
Paperback: 978-1-61699-260-6 1-61699-260-3
eBook: 978-1-61699-262-0 1-61699-262-X

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Table of Contents

Section I: Why Being Mobile Matters
Section II: How to Improve Customer Service with SignNow
Section III: Impact of Automation
Section IV: Implementation
Section V: Enterprise Expansion
Section VI: What’s the Payoff?
Section VI: What’s Next?


Leveraging NetSuite & Your Mobile Device to Make More $$$

Closing the Last Mile on Business Consumption with Customer Centricity

by Ken Grohe

Customer centricity is a key component to organizational success these days. Customers will gravitate to orgs that don’t waste their time and that quickly cater to their needs. You need to deliver your products/services in a customer-friendly and efficient way. Be sure to focus on the customer, as it will drive more sales and profit. If you don’t make this change in delivering customer delight, your competition will.

Companies spend hundreds and thousands of dollars for systems like NetSuite, which do a great job addressing the core business processes but sometimes lack the components necessary to drive customer delight in the last mile. Integrating SignNow into NetSuite can help.

SignNow is a game changer. It enables your org to be closer to your customers and cater to their needs real time via mobile devices. Gone are the days when service people needed to go back and forth from customer to office just to input information into the system. With SignNow, they can go from customer to customer and provide change orders on the spot, which saves the customer’s time and makes them feel like they’re important to the company. This allows you to provide a better customer experience by integrating mobile touchpoints into the process.

To transform your org, you should consider the role of a Chief Customer Officer (CCO), who helps the org templatize the processes around the customer. Although the mechanics of integrating SignNow into NetSuite are easy, customer touchpoints need to be augmented with this new mobile ability. It’s powerful and needs a strong advocate to help drive this transformation.

Leverage your NetSuite system with SignNow to get closer to your customers, improve your company’s reputation, increase efficiency and productivity, maximize your investment, and change the world.

Leveraging NetSuite & Your Mobile Device to Make More $$$ is part of the THiNKaha series, whose slim and handy books contain 140 well-thought-out AHA messages. Increase your online influence by picking up AHAthat, and easily share quotes from this book on Twitter, Facebook, LinkedIn, and Google+ via this link: http://aha.pub/LeveragingNetSuite.

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About the Author


Ken Grohe
Ken Grohe


Ken Grohe is an experienced President and sought-after public speaker (twenty-five years at EMC, successful startup Virident in the application acceleration space, and cloud security disrupter at Barracuda), with a demonstrated history of execution in the information technology and SaaS industries.

Ken and his wife, Annie, recently celebrated their twenty-fifth anniversary. He is a proud Cornell, UCLA, and Boston College dad and BC alumni, charity fundraiser, and mobile productivity enthusiast.

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